Alfred Agent

Problem: You have forgotten your password for eGECKO and can no longer log into the software. solution: Reset password via the login page: Open the eGECKO login page. Click on the link “Forgot ...

Problem: New users have no access to accounting data after creation, although rights have been assigned. Cause: In most cases, the problem is that the user rights were not assigned completely or ...

Problem: When importing accounting data from a CSV file, an error message appears that the format is not recognized. Cause: This problem often occurs when the CSV format does not exactly meet eGE...

Problem: After a software update, the financial reports display incorrect amounts, particularly in the sales overview. Cause: This problem may be caused by an incorrect update of report templates...

All Stellar Skyonomy merchandise purchases come with our 30-day satisfaction guarantee. No questions are asked. We even pay for the return. You can also cancel your Stellar Skyonomy subscription at...

This is your new help center. We've added placeholder content that you can edit and delete as needed. The Help Center is a comprehensive self-service support option for your customers. It consists...

With the Knowledge Capture app, you can benefit from your team's accumulated knowledge. With this app, agents can do the following: search the help center directly from the ticket include lin...

If you've configured your help center to support multiple languages, you can publish content in those languages. The workflow for localizing Help Center content into other languages is as follows...

By changing colors and fonts, you can quickly change the look of your Help Center. For more information, see Help Center branding. You can also change the design of your help center. If you have e...

This FAQ is a section in the General category of your Help Center's knowledge base. We've created this category and some general sections to help you get started with the Help Center. The Help Cen...