How do I remotely connect to DIVAR Network or Hybrid via Divar Mobile Viewer App? – Zendesk

This article contains a step by step guide meant to show you how to remotely connect to your DIVAR Network or Hybrid by using your phone/ tablet via DIVAR Mobile Viewer App.

Step-by-step guide

It is mandatory to have the monitor & mouse & Keyboard connected to your DIVAR.

Recommendation

When adding your DIVAR in Remote Portal, please consider to use a separate Technician account when performing this action.

In case you are using an Admin account to connect your DIVAR to it and if you forgot the password of the Admin account, after resetting it, you will be required to re-add the password locally, physically on your DIVAR.

Therefore, by using a Technician account added into an Admin account, after resetting the Admin account password, this action will not impact the password of your DIVAR when adding it into the Remote Portal.

A) Setting up DDNS & Remote Portal account

First, you have to create a Remote Portal account, if you don't have one yet.

If you already have an account, add it locally (not via web interface) to the DIVAR by accessing Settings > Network > DDNS

You can create the Remote Portal account in advance from any browser by accessing: https://remote.boschsecurity.com and click Sign up button.

See more details here: How to create a company's account in Remote Portal?

Or you can create the Remote Portal account directly from your DIVAR Hybrid/ Network only if you have connected locally the monitor & mouse & Keyboard to your DIVAR:

To create a new Remote Portal account from your DIVAR Hybrid/ Network:

Go to Settings > Network > DDNS > select "Bosch Remote Portal" next to the DDNS type

Important!

Make sure the recorder is connected to the open internet, before you configure the DDNS service.

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1. Tick the box next to "Enable"
2. Type in the e-mail address that will be used to log in to the Remote Portal
3. Insert the technical password from Remote Portal generated as explained here: How to create a technical password in Remote Portal?
4. Agree to the conditions
5. Click Apply → "Successfully Registered" message will appear within a few seconds:
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6. Click Save
An e-mail will be sent to your nominated email address with the Remote Portal activation link. Click on the link from the e-mail. This will redirect you to the Remote Portal web page to login.

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This message should be displayed:

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After logging in to your Remote Portal Account, you should be able to see the DIVAR as connected:

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B) UPnP SET UP

Now, you have to go in the UPnP menu and tick the box next to Enable > click Apply

The status should display "Success" and the LAN IP and WAN IP fields will be populated. The table shows the port-forwarding rules that will be passed through your router, if UPnP is enabled on the router.

Tip

Please make sure that the Public IP is correctly set.

If you don’t know what your Public IP is, type in “what is my IP” in any search engine and you will find it.

For remote access on your Divar Network/Hybrid, you will need to forward certain communication ports on your router that connects you to the internet.

Read your router manual for instructions to forward ports to a device or you can refer to this link where basic information on Port Forwarding are provided.

The Divar Mobile Viewer App only needs TCP port 37777.

However, if you also plan to connect remotely to the unit via web browser, you will need to forward the HTTPS port and/or HTTP port. We advise to use only HTTPS connections for a higher security.

See below an overview of the ports default values and their usage:

TCP port: 37777 - used for video streaming, mandatory. This port is used by the Bosch DIVAR Mobile Viewer app to connect to the recorder. The web client also uses TCP port 37777.
UDP port: 37778 - used for UDP type data streaming
HTTPS port: 443 - used for secure connection via web browser
HTTP port: 80 - used for connection via web browser.

We strongly recommend to only use HTTPS communication. However, if the network bandwidth is limited, the system has a very high load or the remote workstations are not powerful enough, the HTTP connection can be used to increase the systems performance and reduce network bandwidth stress.

RTSP port: 554 - used for accessing the video using an RTSP stream

See also this article: Which ports are used by DIVAR Mobile Viewer App?

C) Mobile device set up | DIVAR Mobile Viewer App (phone/ tablet)

Go to Network > Mobile > General and scan the QR code to download the Mobile Viewer app if you do not have it already installed on your phone/ tablet

Once the DIVAR Mobile Viewer app is installed on your mobile device, open the App > click on the left side menu > select Device manager > then click + to add a new device

Add the preferred name for your DIVAR
Now you have 2 options to add your DIVAR in the App
- Option 1: by scanning the QR code (next to the DDNS name) displayed on the DIVAR's screen
  
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- Option 2: by manually adding the details.
  Note: if you manually add the details, for remote connection you should enter the Domain name from the DDNS menu on your DIVAR:
  
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