Track your Order - FAQ's

Our most frequently asked questions from how to select the right part to additional fittings and more in-between, find your answer below.

• Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please note, at present orders being delivered via our store network are not trackable online. Orders being delivered by Royal Mail may take up to 7 days.
  
  Please visit:
  
  www.dhl.co.uk/ for international orders shipped via DHL
  www.dpd.co.uk/ for all orders shipped by DPD
  www.evri.com for all orders shipped by EVRI
  
  Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

• Our deliveries are sent via various carriers and depending on which one is used, we will send you an automated email with the tracking number of your order. You can also find the carrier tracking number on your order in My Account. The remainder of our deliveries are sent via our store network. Please note, at present orders being delivered via our store network are not trackable online.

• You can find details for any store, in our store locator section. This is located at the top right of every page on our website or find a store here.

• Due to the high volume of orders we receive, we have an automatic invoicing system. It is not possible to cancel or amend an order once it has been placed. For details regarding cancellations please click here. If you need to change the delivery address, message us by clicking on the speech bubble  in the bottom right hand corner.

• We sell some items we do not stock but are available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

• There could be several reasons why an item is missing in your delivery: The item could have been dispatched separately due to extra care and attention which is required. The item was classed as a dangerous good. Dangerous goods may be handled separately, due to the delicate nature of the product.

• You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

• Yes. At the checkout stage in the basket, you will be presented with 2 options; Pay in-store or Pay online.

• We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.