Wrong figures in financial reports following update from eGECKO

Problem:
After a software update, the financial reports display incorrect amounts, particularly in the sales overview.

Cause:
This problem may be caused by an incorrect update of report templates or changes in the report configuration settings.

solution:

1. Update report templates:

   • Open the “Reports” section in eGECKO and select the option to reset the report templates to factory settings.
   • Alternatively, download and import the latest templates from our website.

2. Verify report configuration:

   • Check the filter and date range settings in the report.
   • Make sure that no filters are set that exclude data.

3. Check data consistency:

   • Perform a data check to rule out possible discrepancies in the transactions (such as duplicate transactions or missing allocations).

4. Clear cache:

   • Close eGECKO and restart the software to delete any cached incorrect data.

More help:
If the errors persist, please contact our support team with a screenshot of the incorrect report and a brief description.