User rights and access issues in eGECKO

Problem:
New users have no access to accounting data after creation, although rights have been assigned.

Cause:
In most cases, the problem is that the user rights were not assigned completely or correctly, or the rights assignment was not saved.

solution:

1. Create user:

   • In the “User Management” menu, go to “Create new user”.
   • Enter all required information (username, password, email).

2. Assigning roles and rights:

   • Select an appropriate role for the new user (e.g. “accountant”, “administrator”).
   • Review the rights associated with the role and adjust them manually as needed.

3. Save and confirm:

   • After assigning rights, be sure to click on “Save”.
   • Make sure the changes are applied.

4. Test user login:

   • Let the new user log in with their login details and check their access to the relevant areas.

5. Adjust rights as needed:

   • If access is still restricted, check whether additional restrictions (such as IP filters, time limits) are active.

Further help:
In case of uncertainty or more complex user rights requirements, our support team is happy to help.