Forgotten password — How to reset your eGecko password

Problem:
You have forgotten your password for eGECKO and can no longer log into the software.

solution:

1. Reset password via the login page:

   • Open the eGECKO login page.
   • Click on the link “Forgot your password? ” or “Reset password.”
   • Enter your registered email address or username.
   • You'll receive an email with a link to reset your password.
   • Follow the link and set a new password.

2. Didn't receive an email?

   • Check your spam or junk mail folder.
   • Make sure that the email address you entered is correct and matches the address stored in eGECKO.
   • If you still don't receive an email, please contact our support team.

3. Observe password guidelines:

   • The new password should be at least 8 characters long.
   • Use a combination of uppercase and lowercase letters, numbers, and special characters to improve security.

4. Alternative: Password reset by administrator:

   • If you do not have access to the registered email address, a user with administrative rights in eGECKO can reset your password.
   • To do this, contact the responsible administrator in your company.

Security note: Never
share your password with other people and use a secure and unique password for eGECKO.

More help:
If you have problems resetting your password, please contact our support team with your username and registered email address.